Refund and Returns Policy

Overview

1. In-Shop Returns

Books & Non-Book Items

Items may be returned within 28 days of purchase with a valid receipt.
Products must be in new, resalable condition (unused, undamaged, unmarked).
Refunds will be issued to the original payment method.
Without a receipt, we can offer an exchange or shop credit at the item’s current selling price.

Faulty or Damaged Items

2. Shipped Orders / Online Purchases

Returns

You may return items within 28 days of delivery.
Items must be unused and in original condition.
To start a return, please contact us at hello@theheathbookshop.co.ukwith your order number.

Refunds for Shipped Items

Refunds are processed once the item has been received and inspected.
The refund will be issued to the original payment method.
Return postage costs:
- If the item is unwanted, customers are responsible for return postage.
- If the item arrived damaged, incorrect, or faulty, we will cover return postage.

3. Event Tickets

General Policy

Tickets are refundable up to 48 hours before the event.
If an event is cancelled, customers will receive a full refund to the original payment method.
If an event is rescheduled, tickets will remain valid for the new date. If you cannot attend, you may request a refund.

Transfers

If you can no longer attend, tickets may be transferred to another person. Please contact us so we can update our attendee list.

4. Vouchers

The Heath Bookshop vouchers are non-refundable and cannot be redeemed for cash.
Lost or stolen vouchers cannot be replaced.

5. How to Contact Us

If you have any questions or need help with a return or refund, please get in touch:

The Heath Bookshop
Email: hello@theheathbookshop.co.uk
Phone: 0121 444 3958
Address:

Units 3&4 Kings Court

Kings Heath

Birmingham

B14 7JZ